Frequently Asked Questions
How long does it take to process my order?
Standard orders are usually processed within 8–10 business days. Custom orders may require additional time.
How long does delivery take?
After dispatch, delivery usually takes 4–7 business days, depending on your location.
Do you offer custom sizes and designs?
Yes. We offer customization on selected products, including size, color, and design and pattern. Please contact us before placing your order.
Can I change or cancel my order?
Changes or cancellations may be possible before production starts. Once a order enters production, changes may not be possible.
Do you ship internationally?
Yes, we offer international shipping for selected products and destinations. Shipping charges and delivery times vary by country.
What payment methods do you accept?
We may accept the following payment methods, subject to availability: Visa Mastercard PayPal Stripe Online Banking Other approved payment options Available payment methods may vary by country and region.
What should I do if my product arrives damaged?
If your order arrives damaged, please: Take clear photographs of the package and product. Record a video while opening the package. Contact us immediately with the supporting evidence. Our team will review the issue and provide an appropriate resolution as quickly as possible.
Can I return a customized product?
Customized and made-to-order products are generally non-refundable and non-returnable unless the product arrives damaged, defective, or significantly differs from the approved specifications.
Do your products come with a warranty?
Warranty coverage varies by product. Where applicable, warranty information will be provided with the product details or order documentation.
Will the actual product look exactly like the photos?
Our products are handcrafted using natural materials. As a result, slight variations in wood grain, texture, color, and finish may occur. Lighting conditions and screen settings may also affect how colors appear. These natural variations make each piece unique and are not considered defects.
How can I contact HunaLiving?
HunaLiving 📍 Jauharabad, District Khushab, Pakistan 📞 +92 339 010 0444 ✉️ info@hunaliving.com