Refund Policy
Last Updated: September 6, 2026
At Huna Living, we take pride in creating high-quality handmade furniture and home décor designed to last. Because many of our pieces are carefully crafted and made to order, we have specific guidelines regarding returns, refunds, and replacements.
Please review the following policy before placing your order.
1. Damaged Products
If your order arrives damaged, please contact us as soon as possible.
To help us assess the issue, please:
- Take clear photos of the package before opening it.
- Record a video while opening the package.
- Take clear photos or videos of any damage to the product.
- Provide your order details when contacting us.
Once we review your claim, we may offer a replacement, repair, or refund, depending on the nature and extent of the damage.
2. Wrong or Defective Products
If you receive a product that is different from what you ordered or has a manufacturing defect, please contact us as soon as possible.
After reviewing and verifying the issue, we will determine the appropriate solution, which may include a replacement, repair, or refund.
3. Returns
Returns are accepted only for products that are:
- Damaged upon delivery
- Defective due to a manufacturing issue
- Incorrectly supplied
All return requests are subject to verification and approval by Huna Living.
Returned products should be in their original condition and packaging where reasonably possible.
4. Custom-Made & Personalized Products
Customized, made-to-order, or personalized products are generally non-refundable and non-returnable.
An exception may apply if the product:
- Arrives damaged
- Has a manufacturing defect
- Does not match the confirmed specifications
5. Change of Mind
We do not accept returns or refunds simply because a customer has changed their mind, selected the wrong size or color, or no longer wants the product.
This is particularly applicable to custom-made, personalized, and made-to-order products.
6. Refund Processing
Once your return or refund request has been reviewed and approved, we will provide you with the relevant refund information.
The time required for a refund to appear in your account may vary depending on your payment method and financial institution.
7. Shipping Charges
Original shipping charges are generally non-refundable.
However, shipping charges may be refundable where the issue resulted from an error on our part or where the product was delivered defective or incorrect.
8. How to Contact Us
For questions regarding returns, refunds, damaged products, or defective orders, please contact us using the details below:
Huna Living
Address: Jauharabad, District Khushab, Pakistan
Phone: +92-339-010-0444
Email: info@hunaliving.com
We’re here to help and will do our best to resolve any eligible issue fairly and promptly.